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Creative Merchandise Solutions

Creative Merchandise Solutions

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01234 841741

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Sycal - Frequently Asked Questions

Frequently Asked Questions

Q. Can I talk to you directly if I cannot find the information I need on your website?
A. Of course, please do. Just ring us on 01234 841741.
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Q. What are your opening hours?
A. Our office is open 9am-5pm Monday to Friday but if you need to contact out of these hours please email us here and we will get back to you as soon as possible.
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Q. Why am I not able to purchase products online?
A. We do not offer the facility to purchase items online as we have such a large product range and some items change price on a weekly basis and we would not like to give you out of date information. To get an accurate and up to date quote please call us on 01234 841741.
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Q. How do I send/upload artwork?
A. Once you are happy with the quote we have provided, artwork will need to be emailed over to directly to your account manager. For larger files we recommend using an online file transfer to make sure we do not have any problems receiving the files. We would recommend using an independent free service such as WeTransfer or Transferbigfiles. It is also possible to send logos to us via disc or USB device. Please talk to your account manager about this directly.
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Q. Am I restricted to items in the catalogue only?
A. No! we can source most things. If you see an item you like and it's not listed in our catalogue or on our website, contact us, and we will do our best to find it for you.
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Q. How will you personalise my selected products with my logo?
A. We can personalise your product with any suitable printing, embroidery or engraving method that you would like, within reason (we can obviously not engrave a polo shirt). We are more than happy to talk through all our methods of customisation please call us 01234 841741.
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Q. How long will my order take?
A. Usual delivery times for in-house production and direct ordered goods are 10 working days depending on order quantity and artwork details, but we are always happy to work with you to any time frame you need.
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Q. What is suitable artwork?
A. Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. A business card or letterhead is NOT sufficient for final artwork. we can advise on the technical production of artwork or even produce it for you, the cost of which, although kept to a strict minimum, will be passed on accordingly. You will need to supply us with your artwork. This may be supplied to us by e-mail, or on a disc format as a vector-based image. Using either Freehand, Illustrator or a high resolution PhotoShop file at least 300 dpi and at the required print size or larger
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Q. What is a screen charge?
A. This is the cost for making the tool to print the ordered item with your artwork. As the printable areas are different per product a screen charge is usually variable depending on the items you are ordering. You will be made aware of this charge at the point of quotation.
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Q. Who do I contact if I have any problems?
A. First port of call would be to ring your account manager on 01234 841741 or email them at their direct email address. If they are unavailable for any reason there will always be someone else in the office happy to help.
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Q. How do I order?
A. Orders can be taken over the phone or via email but we always like to confirm artwork and layout
of design to make sure you will be happy with the end product via email.
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Q. What payment methods do you accept?
A. The main payment methods we accept is payment via BACS or online transfer. We are still able to accept cheques but this can delay your order. We are no longer able to accept credit card payments.
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Q. How will you match the print colour to my logo colour?
A. You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.
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Q. Where will I find my artwork and PMS references?
A. The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.
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Q. My logo consists of a halftone, can you print this?
A. It depends on the printing process involved: - it may be that a halftone or hint needs to be printed on a separate solid colour. we would suggest that you let us see a copy of the logo, we will then be able to advise you on the best way to proceed and give a more accurate estimate of the cost.
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Q. How can I be sure that my artwork will be printed as I expect it to look and at an appropriate size for the product it is intended for?
A. You will be sent an artwork proof, showing colour separations, however actual colour(s) cannot be shown by this method. This proof will require approval before the products are personalised. Amendments can be made at this point if you are not entirely happy with the artwork.
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Q. What are origination/digitisation charges?
A. Origination does not refer to the artwork or the actual printing process. Origination is a general term referring to the make up of the screens, dies, templates or jacquards used in the process of applying personalisation details to a product. Except for jacquard, a separate screen template is required for each colour used and will be charged accordingly. Our estimate will always show these charges, and is a standard process in this industry.
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Q. Can we see actual samples of the products before we buy them?
A. Yes you can. However the sample will not be personalised to you, and all samples are chargeable unless returned in good condition within a specified time.
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Sycal Umbrellas Print and Promotions supply companies all over the UK.
Based in Bedfordshire, we are always keen to help local firms with Umbrellas, Parasols or any Promotional Merchandise needs.